Refund & Cancellation Policy

1. Subscriptions Renew Automatically

Each paid tier is a monthly subscription that renews automatically on the same date each month until you cancel. The price of each tier is shown on the Subscription page before you pay, and the charge appears on your statement from Stripe.

2. How to Cancel

You can cancel at any time from your account settings, under Membership. Cancellation takes effect at the end of the period you have already paid for: you keep full access and benefits until then, and you will not be charged again.

If you have any difficulty cancelling, contact us through the Support page and we will cancel it for you.

3. Refunds

Monthly subscription fees are non-refundable once charged, except where the law requires otherwise. We do not offer partial-month or pro-rated refunds, and unused Celestium Dust, Fate Cinders, cards and other rewards are not refundable for cash.

If you cancel part-way through a month, you are not refunded for that month — you simply keep access until it ends.

4. Statutory Rights

Nothing in this policy removes any right you have under consumer law that cannot be waived. Readers in the EU and UK normally have 14 days to withdraw from a digital purchase; where you ask for immediate access to digital content, you consent to it being supplied straight away and acknowledge that the withdrawal right ends once that access begins.

5. Billing Errors and Duplicate Charges

If you believe you have been charged twice, charged after cancelling, or charged an incorrect amount, contact us within 30 days through the Support page. Genuine errors are corrected in full.

6. Failed and Declined Payments

If a payment fails, we may retry it and will let you know. Subscription benefits may pause until payment succeeds, and access resumes as soon as it does. You can update your payment method in your account settings at any time.

7. Virtual Currency and One-Time Purchases

Purchases of Celestium Dust bundles and similar virtual currency are final and non-refundable once credited, except where the law requires otherwise. Virtual currency has no cash value and cannot be exchanged for money.

8. Before You Raise a Chargeback

Please contact us first. A chargeback takes weeks to resolve and often freezes the account while it runs, whereas a genuine billing problem can usually be corrected the same day.

9. How to Request a Refund or Cancellation

Use the contact form on the Support page, and include the email address on the account and the date of the charge. We aim to reply to every billing request within two business days.